Privacy

Information and data collected is used exclusively for order fulfillment, our own site development and marketing efforts. No data or personal information will ever be sold or traded to any third party.

When you order through this web site, we collect the following information: your name, telephone numbers, billing information (credit card number, expiration date, 3 or 4-digit security code and billing address) and products purchased. We use the information we collect from you to process your order. Financial information that is collected is used to bill the user for products and services.

 

When you browse through our site we collect:

• Basic information about your computer, browser and connection to make sure that we can give you proper information and customer service and for security purposes.
• Aggregate information on what pages consumers access or visit to improve our site.

If you choose to register through our partners, so that you can buy or sell tickets, you will be asked for more information including:

• Your name and address which, among other things, enables us to have your tickets picked up or delivered to you;
• Your email address and telephone number so we can contact you;
• Your date of birth which, among other things, ensures that all of our users are adults and provides us general demographic information;
• A login and password to use to update your information at any time in the future.

If you choose to buy or sell tickets our partners will ask you for:

• Credit card information to complete your transaction (for buyers) or to verify your identity (for sellers).
• Shipping address so tickets can be shipped to the location of your choice.

Co-Branded Partners:
Co-branded sites are sites that appear labeled with another company's logos or trademarks. As indicated herein, information collected on co-branded pages hosted by Big Play Tickets is collected by co-branded partners. The contact information and transaction data (excluding credit card numbers) provided by customers on our co-branded sites and registered or transacted through the partner's co-branded 'are essentially shared by the owner of that co-branded website. Your choices about being contacted are included with that information so that partner may respect your preferences. However, please understand Big Play Tickets does not control information actually owned by co-branded partners. Please refer to their respective privacy policies for information on how they will handle your information. All information provided by you will be used according to the terms of their Privacy Policy.

Profile

We store information that we collect through cookies and log files to create a profile of our users. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. The profile is used to tailor a user's visit to our website, and to direct pertinent marketing promotions to them. This information may also be used to help improve our services overall. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

Cookies:
A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is not linked to any personally identifiable information while a user is visiting our site. We use both session cookies and persistent cookies. For the session cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies enable us to track and target the interests of our users to enhance their experience on our site. By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still browse our site, however they will not be able to buy or sell tickets. Persistent cookies can be removed by following Internet browser help file directions.

Log Files:
Like most standard website servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring pages, platform type, date/time stamp. IP addresses, etc. are linked to personally identifiable information. We use Log Files in error diagnostics, session management and determining our advertising efficacy.

Communications from the Site

Transactions and Service Announcements:
Members who buy or sell tickets will receive a number of emails throughout the transaction process and they may sometimes receive phone calls from our Customer Service department to ensure smooth transactions. We may also occasionally send out service-related announcements, for instance, if our service is temporarily suspended for maintenance. Generally, these communications are not promotional in nature, and users will receive them as long as their accounts are open.

Special Offers, Newsletters and Updates:
Out of respect for the privacy of our users we present the option to not receive these types of communications, as explained in the Choice and opt-out section below.

Customer Service:
We communicate with users on a regular basis to provide requested services. We respond to issues relating to a user's account via email or phone, in accordance with the user's wishes.

Choice and opt-out:
A user can change their opt-in or opt-out status in several ways:

From a Newsletter: Click on the "Unsubscribe" link within the email or go to http://www.bigplaytickets.com/unsubscribe/. If the site does not recognize you, please enter your email address and click submit. The next step is to select the alerts which you no longer wish to receive and click the “unsubscribe” button. If the site does recognize you, you do not have to enter your email address. Simply select the alerts which you no longer wish to receive and click the “unsubscribe” button. 

Sharing Information

At Big Play Tickets, we care about your privacy. We will not share your credit card number or any other financial information with any third party except for the verification purposes mentioned above. We may share your personal information with third parties in the following instances:

Within Our Co-Branded Partners:
We may share information with our parent company, subsidiaries, joint ventures or other companies under common control, where it may be used to provide joint services or for purposes such as internal statistics, strategic decision-making, customer verification, fraud prevention and security.

Legal Disclaimer:
Though we make every effort to preserve user privacy, we may disclose personal information when required by law or under the good-faith belief that such action is necessary under applicable law. We may disclose personal information in order to establish or exercise our legal rights or defend against legal claims. We also share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, to protect our property or interests or that of our agents and employees, and to protect personal safety or the public.

Aggregate Information (non-personally identifiable):
We share some aggregated demographic information (age, zip codes) with some of our partners. This is not linked to any personally identifiable information. We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

Co-Branded Partners:
The contact information and transaction data (excluding credit card numbers) provided by customers on our co-branded sites and registered or transacted through a partner's site are essentially shared with the owner of that co-branded website. Your choices about being contacted are included with that information so that partner can respect your preferences. Refer to that website's privacy policy for information on how they will handle your information.

Third Party Service Providers:
We may disclose information about individual users to third parties who provide services to Big Play Tickets. These third parties provide a variety of services to Big Play Tickets, including, without limitation, verifying credit card information, fulfilling ticket orders via courier delivery, processing credit card transactions, and disbursing payments to sellers. In addition, these services may include enhancing Big Play Tickets website. We may also use third-party email providers to assist with sending our marketing emails. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Security

This website takes every reasonable precaution to protect our users' information. When users submit sensitive information via the website through our co-branded partners and/or affiliates, their information is protected both online and off-line.

When our partner or affiliate registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with encryption software, currently SSL encryption. While on a secure page, such as a ticekt order form, the lock icon on the bottom of web browsers such as Netscape Navigator, Mozilla Firefox, and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'. While SSL encryption is used to protect sensitive information online, we, our partners and affiliates also protect user-information off-line. The servers that store personally identifiable information are in a secure environment, behind a locked cage at a professional hosting company. Although we endeavor to create secure and reliable Sites and to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy. You hereby acknowledge that Big Play Tickets is not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

External Links

The Site contains links to other websites maintained by third parties. Please be aware that Big Play Tickets exercises no control over linked sites and is not responsible for the privacy practices or the content of such sites. Each linked site maintains its own independent privacy and data collection policies and procedures, and you are encouraged to view the privacy policies of these other sites before providing any personal information.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. 

We reserve the right to modify this privacy statement at any time, so please review it frequently.